Frequently Asked Questions
Discover everything you need to know about our olfactory creations and your shopping experience.
What is the best way to burn a Diptyque candle for the first time?
When lighting your candle for the first time, allow it to burn until the entire surface of the wax is liquid. This prevents 'tunneling' and ensures an even burn for the life of the candle. Always trim the wick to 3-5mm before each lighting.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier's website to monitor the real-time status of your delivery.
What is your return policy for fragrances?
We offer a 30-day return policy for unopened and unused products in their original packaging. For fragrance purchases, we often include a matching sample so you can test the scent on your skin before opening the full-size bottle.
Do you offer international shipping?
Yes, Diptyque ships to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your specific location.
Are your products vegan and cruelty-free?
Diptyque does not test any of its products or ingredients on animals. While many of our products are vegan, some may contain ingredients like beeswax or honey. Please refer to the specific product ingredient list for detailed information.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.